Chester has been an ERPNext reseller for quite some time now. He founded iTell Asia, his second startup, with the intention of helping entrepreneurs, startups and small businesses allocate their time more efficiently. He recently on-boarded three clients on a hosted ERPNext instance. His performance as a reseller motivated us to interview him. So, here we go.
Chester Lai, Founder - iTell Asia and ERPNext Reseller
Why did you choose to resell ERPNext and how did you discover it?
“ERPNext is a great cloud software that has really turned my business into next level. “Since I started my business a year ago, I have found that I did not have too much time to look after my paperwork and accounting. I am a process guy and hate of seeing chaos behind my business. I understand a good ERP system is important to help myself. I searched on google and read different cloud software for comparisons. Finally, I found ERPNext that caused my attention to take a free trial and fully evaluate all functions and features it had."
How does ERPNext compare to other ERP solution around?
“ERPNext covers all my needs with affordable budget. Other ERPs cost too high if we need more apps. I must vote ERPNext for SME because they allow us to access all features with a single price without any hidden costs. The team of them is amazing to give a quick response when I have issues. It is important to have a reliable team to support our business all the time."
We’re certainly flattered with these words!
"Nowadays, we are facing many technological changes. The rise of powerful tools for automation and management of a business is changing the world. This allows us to make better and faster because it lets one person accomplish much more with their time than they ever could before. ERPNext can help to bring their businesses to the next level with the benefit of saving time & extra expense.
"With ERPNext’s help, my clients can have a single view to cover all of their business."
How did you start out with ERPNext
"I have evaluated cloud hosting plan for a period of time, so far I have been using it for my company almost a year. I am no need of worrying technical problems and backup. If I run it with my own server, it will cost a high investment on my side. I believe ERPNext can really help a lot of business owners with my experiences applied in.
What other services do you offer as a Reseller? What is your process?
"My role is not only selling them a software but also stay with them in a process of doing it step by step. “Do it right your business with ERPNext” is an important message to deliver my clients before they start. Catch up with clients before they take free trial. Understand their business and show them with demonstrations. It is an important step to give them clear guidance, and clients will feel comfortable to continue. In the end, we help them with the implementation.
"Our service contributions become commitment in between us. When I see my clients to be achievable, it means what we do is successful and meaningful. I expect to have more referrals from my existing clients. With the support of their trust, I believe that it could encourage myself to move on to help more business owners."
How do you look at the recent revisions in the pricing?
“I let my clients think in a positive way, it is a good sign to tell us ERPNext getting better and stronger when they adjust pricing but reasonable. I believe this sign gives me and other resellers more confidence of selling more and at the same time, commissions can be higher than before.
“So I made a right decision to become an ERPNext reseller”, says Chester at the end. We believe so too!